Our approach and experience allows us to provide our clients with realistic solutions that minimize risks and maximize investments in people, processes, and technology while better managing IT costs and improving performance.
As companies have acknowledged that technology is essential to run and grow their business, there has grown a need for greater focus on the quality and consistency in services that information technology (IT) delivers. Companies want toimprove the quality and credibility of their technology processes quickly without re-inventing the wheel, and IT Service Management (ITSM) is a way of doing that.
A lack of communication and transparency involving business requirements and IT services has led to the stereo type that IT services are a necessary evil that are often conflicting with key business objectives.
ITSM done right can lead to IT becoming a strategic partner with the business or, as it should be, another component in the business supply chain that adds value.
Organizations struggle with bridging the gap between IT service delivery and business value creation.There are many frequently asked questions:
Where do we start?
What needs to change?
What are the business requirements?
How do we measure progress?
What is the value created?
How do we make this sustainable?
What does success look like?
Think-IT’s ITSM experience and approach enables companies to navigate through these questions and set a roadmap toward business value creation by:
Improving the transparency between business needs and IT service capabilities
Understanding the current services maturity and value - Baseline, where are we now?
Identifying the desired future state - New and Improved, where do we want to be?
Creating the tactical/strategic plans - Roadmap, how do we get there?
Maintaining momentum of continuous improvement - Governance, management and measurement
Facilitating stakeholder alignment and executive buy-in - IT being an enabler of business value creation
By making strategic plans with tactical implementations, our clients realize incremental benefits to the organization of operations while not disrupting current ones.ITSM is about improving the business.
Data Center Strategic Planning:
Organizations are increasingly dependent on their IT infrastructures to drive mission critical operations throughout the enterprise.For many organizations, significant cost savings can be realized through data center consolidations (right sizing or split processing).
Increased regulations and a spike in data storage requirements put pressures on IT organizations to maximize their Data Center investments.
Key strategic and operational challenges are:
Determining what data center infrastructure and services are truly needed and how will they deliver value to the business.
Bridging communication gaps between various groups such as Facilities, Infrastrucure, Applications, etc...
Aligning people, processes, and technology to ensure delivery while meeting required service levels.
Data Center asset management and management of the resulting space, power and cooling requirements.
Services:
Data Center Conceptualization and Planning
Data Center Consolidation and Migration Services
Data Center Audit and Assessment
Data Center Project Management
Business Continuity Management:
Our Business Continuity Framework allows us to establish a foundation for recovery of your critical processes and provide the structure to grow your Business Continuity Plan along with your business.
We bring together Crisis Management, Business Recovery, and IT Recovery which collectively enable the management and availability of your critical people, processes, and supporting technology in a coordinated and controlled framework.
Services:
Business Risk Assessment
Identify Recovery Alternatives
Awareness Training
Implement Recovery Plans
Test and Monitor
Pandemic Preparedness Assessment and Planning:
Is your organization prepared to address a larger flu outbreak this flu season?
Does your organization have a Pandemic Response Plan?
Does your plan address continuity of operations in cases where you may experience up to 50% employee absenteeism?
Do your employees know how to react to mitigate their risk of exposure and prevent spreading the illness?
If you answered NO to any of the questions above, contact Think-IT Services today.
Services:
Pandemic Readiness Assessment
Pandemic Plan Development (tying into existing Business Continuity Plans)
Pandemic Plan Exercise (Testing)
Awareness Training
IT Risk Management:
IT Risks increase when organizations undergo certain changes or have certain characteristics.
Risk factors include:
Implementing new network-based solutions such as enterprise wide applications and other emerging techonologies.
Participcating in an industry that is highly dependent on information as a result of regulatory, contactual, consumer, or other requirements.
Experiencing rapid business growth when controls don't keep pace with business needs.
Entering into new electronic commerce arenas.
Services:
Regulatory Compliance, Assessment, and Remediation
Security Assessment and Remediation
Policy/Procedure Creation
Application Assessment, Selection, and Implementation
Project Management
Telecom Financial Risk Management:
Corporate telecommunications represent one of the top 10 enterprise expenses. The rapid change in technology and business requirements complicates and introduces financial and operational risks.
Telecommunications Financial Risk Management assists clients with identifying and optimizing enterprise wide telecommunications costs.
Our objective is to save our client between 10% and 22% of the total telecommunication spent and to reduce risks such as business downturn, technology migration, and performance penalties.
Services:
Competitive Assessments
Internal Audit Services
Business Continuity Planning
Financial Modeling
Vendor Selection
Mergers and Acquisitions
RFP Assistance
CIO Strategic Support:
CIOs manage a company's technology direction, match business objectives with available technologies, and oversee IT investment and the implementation of appropriate solutions.
Key challenges CIOs face are:
Setting up an IT Organization that is aligned with the business
Dealing with Mergers/Acquisitions
Leveraging infrastructure across the business environment
